Privacy Policy

Introduction

Welcome to Advanced IP Scanner's Privacy Policy. This document outlines our commitment to protecting your privacy and explains how we handle your personal data when you use our network scanning and diagnostic services. We are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.

Advanced IP Scanner is developed and maintained by Netzwerkdiagnostik GmbH, a company dedicated to providing professional network diagnostic tools while respecting user privacy. This policy applies to all users of our software, website, and related services.

Information We Collect

We collect various types of information to provide and improve our services. The data we collect falls into several categories:

Personal Information

When you interact with our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and company name when you register for an account or contact our support team
• Account Credentials: Username, password (encrypted), and security questions for account authentication
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Records of your correspondence with our support team, feedback, and survey responses

Technical and Usage Data

To improve our software and provide better service, we automatically collect certain technical information:

• Device Information: Operating system version, hardware specifications, device identifiers, and system configuration
• Application Usage: Features used, scan frequency, settings preferences, and performance metrics
• Network Information: IP addresses scanned (stored locally only), network topology data, and scan results
• Log Data: Error logs, crash reports, and diagnostic information to troubleshoot issues
• Cookies and Tracking: Website cookies, analytics data, and user behavior patterns on our website

Network Scan Data

Advanced IP Scanner performs network scans that generate the following data:

• IP addresses and MAC addresses of devices on your network
• Device names, manufacturers, and network services
• Port information and network protocols detected
• Response times and network performance metrics

How We Use Your Information

We use the collected information for various legitimate purposes to provide, maintain, and improve our services:

Service Delivery and Improvement

• Core Functionality: To provide network scanning capabilities, display scan results, and enable all features of Advanced IP Scanner
• Account Management: To create and manage your user account, authenticate access, and maintain your preferences
• Software Updates: To deliver updates, patches, and new features to improve functionality and security
• Performance Optimization: To analyze usage patterns and optimize software performance based on real-world usage data
• Bug Fixes: To identify, diagnose, and resolve technical issues and software bugs

Communication and Support

• Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues
• Service Notifications: To send important updates about your account, service changes, and security alerts
• Marketing Communications: To send promotional materials, newsletters, and product announcements (with your consent)
• Feedback Collection: To gather user feedback and conduct surveys to improve our services

Legal and Security Purposes

• Compliance: To comply with legal obligations, regulations, and valid legal requests
• Security: To detect, prevent, and address fraud, security breaches, and unauthorized access
• Rights Protection: To protect our rights, property, and the safety of our users and the public
• Dispute Resolution: To resolve disputes, enforce our terms of service, and investigate violations

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers and Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you:

• Payment Processors: To process payments and manage billing (e.g., Stripe, PayPal)
• Cloud Infrastructure: To host our services and store data securely (e.g., AWS, Azure)
• Analytics Providers: To analyze usage patterns and improve our services (e.g., Google Analytics)
• Email Services: To send transactional and marketing emails (e.g., SendGrid, Mailchimp)
• Customer Support Tools: To provide efficient customer support and ticket management

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or in response to valid legal processes:

• To comply with court orders, subpoenas, or other legal obligations
• To respond to lawful requests from government authorities or law enforcement
• To protect our legal rights and defend against legal claims
• To investigate potential violations of our terms of service
• To prevent fraud, security threats, or illegal activities

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you choose to integrate Advanced IP Scanner with other services or platforms.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols
• Secure Storage: Personal data is stored in encrypted databases with restricted access controls
• Password Protection: User passwords are hashed using strong cryptographic algorithms (bcrypt with salt)
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems
• Regular Security Audits: We conduct periodic security assessments and penetration testing
• Vulnerability Management: We promptly address security vulnerabilities and apply security patches

Organizational Security Measures

• Access Controls: Employee access to personal data is limited based on job responsibilities and need-to-know basis
• Staff Training: All employees receive regular training on data protection and security best practices
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements
• Incident Response: We maintain a comprehensive incident response plan for data breaches
• Data Minimization: We collect and retain only the data necessary for our services

Your Security Responsibilities

While we implement strong security measures, you also play a crucial role in protecting your data:

• Use strong, unique passwords for your account
• Enable two-factor authentication when available
• Keep your software and operating system updated
• Do not share your account credentials with others
• Report any suspicious activity or security concerns immediately

Your Privacy Rights

We respect your rights regarding your personal data. Depending on your location, you may have the following rights under applicable data protection laws:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days. To protect your privacy, we may need to verify your identity before processing your request.

Marketing Communications

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting our support team directly

Please note that even if you opt out of marketing communications, we will still send you essential service-related notifications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. Here's what you need to know:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, authentication, and security. These cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with your consent).

Third-Party Cookies

We may allow trusted third parties to place cookies on your device for analytics and advertising purposes:

• Google Analytics for website traffic analysis
• Social media platforms for sharing functionality
• Advertising networks for targeted marketing campaigns

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies (may affect website functionality)
• Receive notifications when cookies are set

Please note that disabling certain cookies may limit your ability to use some features of our website and services.

Children's Privacy

Advanced IP Scanner is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as quickly as possible.

Parents and guardians should supervise their children's online activities and educate them about safe internet practices.

International Data Transfers

Advanced IP Scanner operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer personal data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses: We use EU-approved standard contractual clauses for transfers from the European Economic Area
• Adequacy Decisions: We transfer data to countries recognized by the EU Commission as providing adequate protection
• Privacy Shield: For US-based service providers, we verify compliance with applicable frameworks
• Binding Corporate Rules: We implement internal policies ensuring consistent data protection across our organization

By using our services, you consent to the transfer of your information to countries outside your residence, including countries that may not provide the same level of data protection as your home country.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Criteria

We determine retention periods based on:

• The nature and sensitivity of the information
• The purposes for which we process the data
• Legal, regulatory, and contractual obligations
• The potential risk of harm from unauthorized use or disclosure
• Whether we can achieve our purposes through other means

Specific Retention Periods

• Active Accounts: Data retained while your account is active and for 30 days after account closure
• Inactive Accounts: Accounts inactive for 3 years may be deleted after notification
• Transaction Records: Financial records retained for 7 years to comply with tax and accounting regulations
• Support Communications: Customer service records retained for 3 years
• Marketing Data: Retained until you withdraw consent or for 2 years of inactivity
• Legal Hold: Data subject to legal proceedings retained until resolution

Data Deletion

When we no longer need your personal information, we securely delete or anonymize it using industry-standard methods to prevent unauthorized access or reconstruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an account with us
• Display a prominent notice on our website for significant changes
• Request your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you do not agree with any changes, you should discontinue use of our services and contact us to close your account.

Third-Party Links and Services

Our website and software may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party services you visit or use.

When you click on third-party links or use integrated services, those parties may collect information about you. We recommend exercising caution and reviewing their privacy policies before providing any personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about privacy matters, please include:

• Your full name and contact information
• A clear description of your request or concern
• Any relevant account information (we may need to verify your identity)
• Your preferred method of response

We aim to respond to all privacy-related inquiries within 30 days. For urgent security concerns, please mark your communication as "URGENT" in the subject line.